ESSENTIAL FUNCTIONS

· Manage data hygiene on network storage to ensure data is properly maintained and stored in appropriate repositories.

· Work with business units to create reports to visualize data that will improve operations in the organization.

· Participate in ongoing decisions concerning data collection, study, design, methodology, and data analysis.

· Maintenance of reports in response to individual and/or business unit requests

· Presenting data to colleagues in other departments.

· Providing tier 2 support to the helpdesk.

· Analyze, troubleshoot, and investigate information system anomalies.

· Assist in user onboarding and offboarding as needed.

· Support Mobile Devices and MDM management.

· Desktop imaging and PC configuration management with 3rd party software (i.e. Ivanti, MS Intune, etc.)

· Ensure software is installed and functioning on end-user endpoints and resolves or escalates the issue(s) as necessary.

· Provide off-hours support

ADDITIONAL FUNCTIONS

· Serve as backup to the Helpdesk when limited coverage is available.

• Other duties as assigned.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

· 3 years minimum overall IT experience, a degree in IT, MIS, Statistics, Mathematics, Data Science or a related field.

· Knowledge of current IT networking and security concerns and changes as they relate to the corporate IT environment.

· Knowledge of several of the following platform: SQL, DB2, MS PowerBi, Targit Bi platform

· Broad understanding of API’s and using them to ingest data.

· Experience with backup solutions.

· Experience supporting iOS mobile devices in an Enterprise environment

· Must understand intermediate math and be able to evaluate numbers.

· Possess good interpersonal communication skills.

· Able to take rotating on-call.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

· Material and equipment directly used: Personal computer, computer terminal, and peripherals.

· Office environment requiring professional dress and appearance.

· Sit 6-8 hours.

· Walk and/or stand 1-3 hours.

· Use hand for repetitive fine manipulation.

· Viewing computer screens for extended periods.

· Must be able to lift up to 50 pounds.

· Must be able to travel and drive company vehicles

· Climb several flights of stairs.